What other staff should do
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Team Response to an Allergic Emergency in School
When a pupil is experiencing an allergic reaction, it is essential that staff work together to respond quickly, calmly, and effectively. While one member of staff provides direct care, others play a vital role in supporting the response and ensuring the situation is managed safely.
Calling Emergency Services
If the reaction is severe or an adrenaline auto-injector has been used, a member of staff must immediately call 999.
They should clearly explain:
- That a child is experiencing a suspected anaphylactic reaction
- The school’s exact location
- The symptoms observed
- Whether adrenaline has been given
Providing clear and accurate information helps ensure a fast and appropriate emergency response.
Retrieving Medication and Equipment
Another member of staff should be assigned to quickly collect the pupil’s medication and healthcare information, including:
- Adrenaline auto-injectors
- The Individual Healthcare Plan
This ensures that essential equipment is available without delay during a time-critical emergency.
Managing the Environment
During an emergency, other pupils may feel worried, distressed, or curious. A staff member should:
- Move pupils away from the immediate area
- Supervise them in a safe location
This allows responding staff to focus fully on the casualty while maintaining a calm and controlled environment.
Meeting Emergency Services
A member of staff should be positioned at the school entrance to meet the ambulance crew and guide them directly to the pupil.
This helps to reduce delays and ensures paramedics can reach the casualty as quickly as possible.
Informing Parents or Carers
Parents or carers should be contacted as soon as possible, following the school’s communication procedures.
Information should be shared clearly and calmly, while ensuring that the emergency response continues without interruption.
Working as a Team
A coordinated team response is essential during an allergic emergency. By understanding their roles and working together, staff can:
- Ensure the pupil receives prompt and effective care
- Maintain a safe environment for others
- Reduce stress and confusion during the incident
Effective teamwork can make a critical difference in an emergency situation.

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