Website Usage Terms and Conditions

Welcome to our website. This site is owned and operated by ProTrainings Europe Limited. If you continue to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of use which together with our Privacy Policy govern our relationship with you in relation to this website. These Terms and Conditions are subject to change without notice.


The terms 'ProTrainings' or ‘Company or 'us' or 'we' refer to the owner of this website whose registered office is: ProTrainings Europe Limited, Unit 22 Westside Centre, London Road, Stanway, Colchester, Essex CO3 8PH. The term 'you' refers to the user or viewer of our website. The term ‘blended’ refers to online and in-person training.

Privacy Policy

We respect your privacy. Please refer to our Privacy Policy which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use this website you signify your agreement to our Privacy Policy.

ProTrainings adheres to the EU-U.S. Data Privacy Framework Principles as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from individual customers in the European Union member countries. Click here to view our Data Protection Addendum.

Warranties and Enforceability

Our site is available “as is”. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, merchantability or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to correct any errors or omissions.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

Un-authorized use of this website may give rise to a claim for damages and/or be a criminal offence.

If any part of this agreement is held invalid or unenforceable, that portion of the agreement will be construed consistent with applicable law. The remaining portions will remain in full force and effect. Any failure on the part of the Company to enforce any provision of this agreement will not be considered a waiver of our right to enforce such provision. Our rights under this agreement will survive any termination of this agreement. You agree that any cause of action related to or arising out of your relationship with ProTrainings must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred. These Terms of Use and your use of this site are governed by the laws of England, Wales, Scotland, and Ireland, without regard to the conflict of laws of provisions.

ProTrainings may assign or delegate these Terms and Conditions and/or our Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under these Terms and Conditions or Privacy Policy without ProTrainings prior written consent, and any unauthorized assignment and delegation by you is void.

Rules for User Conduct and Use

You must be at least 13 years old to register in anyway and/or use this website.

If you are a user or customer who provides us with any information,we may create a personalized account which includes a unique username and/or password to access your account and you may receive messages from us. You agree to notify us immediately of any unauthorized use of your password or account. We will not be responsible for liabilities, losses, or damages arising out of the unauthorized use of your username and/or password and/or account.

You understand that we reserve the right to change these rules or to modify or discontinue, temporarily or permanently, any site features at any time without notice to you, and you agree to be bound by such changes. Any changes shall apply as soon as they are made. You agree that we shall not be liable to you or any third party for any reason, including modification, suspension, or discontinuance of any site feature.

You agree to indemnify and hold us harmless as well as our directors, officers, managers, employees, and independent contractors from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation by you of these rules. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification. In such event, you shall provide us with such cooperation as is reasonably requested by us.

We are not liable for incidental, indirect, consequential, special, punitive, or exemplary damages of any kind, including, without limitation, employability, loss of employment, lost revenues or profits, loss of business or loss of data that may be in any way related to our site or for any claim, loss or injury based on errors, omissions, interruptions or other inaccuracies. Email may NOT be used to provide notice. Communications made through this website’s message system or through email of any kind will not constitute legal notice to the Company or any of its officers, employees, agents or representatives in any situation where notice to the Company is required by contract or any law or regulation.

You expressly agree that you will not:

a. Use another user’s account without permission;
b. Provide false or inaccurate information when requesting an account;
c. Interfere or attempt to interfere with the proper functioning of this website or service;
d. Make any automated use of the system, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
e. Bypass any robot exclusion headers or other measures we take to restrict access to this website or service or use any software, technology, or device to scrape, spider, or crawl the Service or to harvest or manipulate data; or
f. Publish or link to malicious content intended to damage or disrupt another user’s browser or computer.

User Consent to Receive Communications in Electronic Form

For contractual purposes, you consent to receive various communications from us. You may opt out of such communications by clicking on the appropriate opt-out links in these communications and/or changing your account settings and/or sending an email to or by mailing us at: ProTrainings Europe Limited, Unit 22 Westside Centre, London Road, Stanway, Colchester, Essex CO3 8PH. If you opt-out this may prevent you from receiving further training, important updates and messages from us.

In-Person Training Requirement

It is your responsibility to ensure that the training you purchase is suitable for your occupational requirements and fulfills your training obligations. If in doubt we recommend checking with the body that governs your particular industry prior to paying for your course(s), as no refund will be given should you find out additional training is required.

If you require blended training we recommend that you secure a place with a qualified instructor for the practical portion of the required training(s) prior to paying for the the online course(s) as we cannot be held responsible if you are unable to attend the in-person portion of your training and no refunds are available for the online segment of the training course(s).

We cannot be held responsible in any way for cancellations or refunds for the practical in-person aspect of any blended courses. All dealings must be conducted by you and the Instructor you have booked for that portion of your training(s). Refunds will not be given due to the failure to successfully complete any of the courses available on our website.

Outbound Links

From time to time, ProTrainings may decide to link to websites that we determine may be of interest to our visitors and customers. These websites may offer educational, governmental, or other resources or may be owned or controlled by other third parties.

ProTrainings is not responsible for the content of any linked site, any link(s) contained in any linked site, or any changes or updates to the information contained in such sites. We provide links to third party sites only as a convenience and the inclusion of any such link on our site does not imply our endorsement of either the site, the organization operating such site, or any products or services of that organization. A visit to any site or page from our website via any such link is done entirely at your own risk.

We strongly recommend reading any Terms and Conditions, Privacy Policy, Disclaimers or other notifications that may be found on any such third-party websites. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with the use of, or reliance on, any content, goods or services available on any other site.

Inbound Links

Third parties may link to our home page, publications, educational or consumer information, business reviews, charity reports and/ or to other website information so long as the link:

a. is not in any way misleading;
b. does not falsely imply sponsorship, endorsement or approval of the linking party and its products, services or membership;
c. appears without the use of any confusingly similar logo or border around the content;
d. correctly uses the name ProTrainings and/or title of our training;
e. uses the uniform resource locator (“URL”) being linked to or any other description of the ProTrainings website or material being linked to that makes sense within the context and format of content on the linking party’s site; and
f. does not reflect unfavorably on ProTrainings.

Submissions and Commenting

You agree that you are solely responsible for your content and any consequences of your posting(s), and that you either have all legal rights to the content you are submitting or you have consent to post from anyone who has contributed to the submission. Parents or legal guardians are solely responsible for submissions of their children.

You agree that we are not responsible for any submissions, including any content linked to from the submission. You understand that we have the right, but no obligation, to monitor submissions, that we may remove content that we deem inappropriate for any reason without consent; and that we may remove a user’s privilege to post content on our site.

You acknowledge and agree that any use and/or reliance on any information is at your own risk. We are not endorsing the content of any submissions and cannot vouch for their reliability.

You grant us a royalty-free, irrevocable, perpetual, worldwide, exclusive, and fully sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, incorporate into other works, distribute, perform, display, and otherwise exploit your submission, in whole or in part in any form, media or technology now known or later developed.

You agree not to submit content that:

a. advertises a business or solicits business;
b. infringes upon or violates any copyrights, trademarks or other intellectual property rights;
c. is libelous or defamatory;
d. is obscene, pornographic, or sexually explicit;
e. violates a person's right to privacy;
f. violates any local, state, national, or international law;
g. contains or advocates illegal or violent acts;
h. degrades others on the basis of gender, race, class, ethnicity, national origin, religion, sexual preference, disability, or other classification;
i. is predatory, hateful, or intended to intimidate or harass; or
j. misrepresents your identity or affiliation.

You agree that although ProTrainings strives to enforce these Terms of Use, you may be exposed to user content that is inaccurate, offensive, or objectionable. ProTrainings reserves the right to, but has no obligation to, monitor the materials posted in the public areas of our website(s) or to limit or deny a user’s access or take other appropriate action if a user violates these Terms of Use or engages in any activity that violates the rights of any person or entity which we deem unlawful, offensive abusive, harmful, or malicious. Emails sent between you and other participants that are not readily accessible to the general public will be treated by us as private to the extent required by applicable law. If you become aware of misuse of our website or service, please contact us:

By mail:
ProTrainings Europe Limited
Unit 22 Westside Centre, London Road, Stanway, Colchester, Essex CO3 8PH

By phone: 01206 805359

By email:

Refund Policy

Refunds are available for video online course purchases within 14 days of purchase. This only applies to purchases over £42 including VAT unless the course(s) have been accessed by logging in to your account where no refund is due. For orders under £42 including VAT, no refunds are due without written authorisation of ProTrainings. No refunds are available for classroom courses unless by written arrangement with ProTrainings.

If you want to request a refund for a product, please contact ProTrainings by phone or email. Refunds will only be accepted if the product has been unopened, undamaged and in the original packaging. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. No refunds will be offered for special order or personalised products. Refunds must be requested within 14 days of receiving the product. Refunds will be made within the next working day after the returned product has been received by ProTrainings. Refunds will be made to the original payment method.


No use of the ProTrainings logo or other design mark of ProTrainings is allowed, absent an agreement between the parties and express permission from ProTrainings. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

We require users to respect the copyrights of others, and we respect those rights. If you are a copyright owner or agent thereof and believe that a submission to our blog or content elsewhere on our site infringes upon your copyright, please submit with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright; (ii) a description of the copyrighted work that you claim has been infringed; (iii) the URL of the location containing the material that you claim is infringing; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Copyright Violation Submission:

By mail:
ProTrainings Europe Limited
Unit 22 Westside Centre, London Road, Stanway, Colchester, Essex CO3 8PH

By phone: 01206 805359

By email:

All content Copyright ©2024. All rights reserved.

Last Modified: Aug 11, 2023

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