Hidden or invisible disabilities
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Understanding Hidden Disabilities When Assisting Passengers
What are Hidden Disabilities?
Hidden disabilities are conditions not immediately apparent:
- Examples: Chronic pain, chronic fatigue, mental health issues, dizziness, cognitive dysfunctions.
- Varied Conditions: Includes sight or hearing problems, ME, fibromyalgia, PTSD, anxiety, depression.
- Impact: Limitations in movement, painful movements, sensory limitations, and balance issues.
Challenges Faced by Individuals
Individuals with hidden disabilities often face:
- Misjudgment: Due to the lack of visible aids like wheelchairs or walking devices.
- Misunderstanding: Their condition may not be immediately apparent, leading to misconceptions.
Guidelines for Assisting Passengers
Key principles to ensure respectful assistance:
- Respectful Interaction: Always treat passengers with respect and dignity.
- Introduction: Introduce yourself and offer assistance, regardless of visible disabilities.
- Ask for Needs: Always ask if there's anything you can do to help, respecting individual needs.
