Facilitation Techniques: Open and Closed Questions, and Funneling
Introduction to Questioning Techniques
Effective questioning is essential in facilitating productive discussions. Learn about different types of questions and how to use them:
1. Open Questions
Open questions encourage dialogue and detailed responses:
- Definition: Open questions cannot be answered with a simple yes or no.
- Examples: Questions starting with words like what, where, when, who, how, and why.
- Technique: Use mnemonic devices like "H for How" and the 5 Ws (Who, What, Where, When, Why) to remember.
- Usage: Begin questions with phrases like "Tell me about" or "Could you share with me," to elicit information.
2. Closed Questions
Closed questions are effective for gathering specific information:
- Definition: Closed questions typically elicit yes or no responses.
- Examples: Questions starting with "Do you?", "Did you?", "Can you?", "Are you?"
- Usage: Suitable for situations requiring quantitative data or specific details.
3. Funneling Technique
Funneling guides discussions from broad to specific:
- Process: Start with an open-ended question to explore broadly.
- Transition: Gradually narrow down with more specific follow-up questions.
- Closure: Conclude with closed questions for clarity or consent.
- Application: Useful for guiding discussions towards defined objectives during facilitation.
Exercise: Creating Your Question Lists
Now, let's practice applying these techniques by creating your own question lists:
- Create a list of open questions that initiate discussions broadly.
- Develop a list of specific questions tailored to meet the objectives of your facilitation session.
Use these lists during your sessions to ensure you facilitate meaningful discussions and achieve your objectives effectively.
