Complete all of the 15 Care Certificate Standards Knowledge Units and become the best carer you can be.
CPD Certified Provider of Training Excellence Online Training Approved by Skills for Care

Care Certificate at a glance

  • Nationally recognised certificate never expires
  • 11 hours and 25 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • CPD time credit conformation
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
£24.95 + VAT
Group Rates also available

This Care Certificate course covers the knowledge-based units and includes 15 standards and recommendations set out by the Health Education England, Skills for Care and Skills for Health and is designed for all new employees. The course is mapped and covers all of the required Knowledge-Based Units and delegates will be provided with full evidence-based learning statements to document the learning process during the course, this is in addition to the final exam.

ProTrainings are Skills for Care Endorsed for both our classroom and e-learning courses. This means that our training meets the high standards expected by Skills for Care. You can also assure quality training as ProTrainings are one of the few "Skills for Care Centres of Excellence" showing our commitment to high-quality training solutions.

We also provide a training portfolio that can be used to document an employee’s training during the care certificate and for their continued workplace development, delegates also receive a tracking document that can be used by the care manager to evidence the completion of the competency-based units, which enable the care manager to ensure that all of the practical requirements have been met before issuing the care certificate.

The Care Certificate is a requirement for all staff beginning their career in the care sector, ideally, it should be completed before starting work and must be completed within twelve weeks from the commencement of employment.  This course is also suitable for existing staff to refresh or improve their knowledge.

The online course is available with a practical module locally to rehearse practical skills where required. We can also integrate classroom-based and online qualifications to expand knowledge and build training packages.  Where required, we offer many regulated qualifications to support your training in the care sector and these can be integrated with your care certificate training package.

Basic life support skills are covered in this course to learn the skills but you would have to complete a practical lesson to pass this module.  We can arrange this if you require nationally.

Care Certificate Recommendations

Health Education England, Skills for Care, and Skills for Health made a number of recommendations which were agreed by the Department of Health Governance Assurance Board:

  • The 15 standards should remain, subject to some amendments 
  • Individuals will need to complete all 15 standards to be awarded the Care Certificate
  • The Certificate should be prioritised by employers for “new staff, new to care"
  • 12 weeks will remain as the guidance timeframe for a full-time individual to complete the Care Certificate
  • The minimum level of quality assurance of the Care Certificate, and the certification itself will be the responsibility of employers
  • In addition to events and workshops, a suite of materials will be made freely available for employers to download and use to support them in implementing the Care Certificate.

We also off all 15 standards as single courses.

The Care Certificate replaces both the Common Induction Standards and the National Minimum Training Standards.  For more information on the Care Certificate, you can contact Skills for Care.

This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.

Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training. 

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Care workers
  • Nurses
  • Social care
  • Health care assistants
  • Assistant practitioners
  • Care, support workers
  • Anyone supporting clinical roles in the NHS where they have direct contact with patients
  • Home care workers
  • Porters
  • Volunteers
  • Cooks
  • Drivers

This course comes with 15.0 hrs (30.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 11 hours and 25 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

For the full course curriculum please visit our Care Certificate Training site.

  • Standard 1 - Understand Your Role
    • Introduction to Standard One - understanding your role
    • Your responsibilities and working with your employer
    • Rights and responsibilities at work
    • Agreed ways of working
    • Effective partnership working
    • Experience, attitudes and beliefs
  • Standard 2 - Your Personal Development  
    • Your personal development standard introduction
    • Working in the care sector
    • Developing your knowledge, skills and understanding
    • Learning and development
    • Receiving feedback
    • Supervision, appraisal and objectives
    • The care certificate and continuing your learning 
  • Standard 3 - Duty of Care
    • Introduction to the Duty of Care Standard
    • Addressing dilemmas within your duty of care
    • Duty of care
    • Recognising and handling comments, complaints and incidents
    • Managing conflict and difficult situations
    • How to deal with comments and complaints
    • Supporting independence 
  • Standard 4 - Equality and Diversity
    • Introduction to the Equality and Diversity Standard
    • About equality and diversity
    • The purpose of the Equality Act 2010
    • Types of discrimination
    • Protected characteristics
    • Explaining equal opportunities
    • Diversity
    • Inclusion
    • Prejudice
    • Diversity and discrimination
    • Actions to take if you are the victim of discrimination, you and the law
    • The Code of Conduct
    • Working in a way that reduces the likelihood of discrimination 
    • Information, advice and support 
  • Standard 5 - Working in a Person-centered Way
    • Introduction to working in a person-centred way
    • Working in partnership with others
    • Record keeping in care
    • The Care Plan
    • Importance of finding out history, preferences, wishes and needs of the individual 
    • Minimising environmental factors that may cause discomfort
    • Person-centred values in practice
    • Supporting individuals to minimise pain or discomfort
    • Working to promote person-centred values
    • Support individuals to plan for their future well-being and fulfilment, including end-of-life care.
  • Standard 6 - Communication
    • Introduction to The Communication Standard
    • Effective communication in the work setting
    • Language and other needs in communication
    • Verbal and non-verbal communication Skills
    • Communication
    • Different methods of communication
    • Dealing with aggression
    • Defusing potentially dangerous situations
    • Recognising danger signs
  • Standard 7 - Privacy and Dignity
    • Introduction to the Privacy and Dignity Standard
    • Dignity and respect
    • Patient dignity
    • Confidentiality in the workplace
    • Making choices
    • Privacy of information
    • Supporting active participation 
  • Standard 8 - Fluids and Nutrition
    • Introduction to the Fluids and Nutrition Standard
    • High-risk groups of people for food safety
    • Cross-contamination direct and indirect
    • Preventing cross-contamination
    • The importance of nutrition
    • Guidelines for a healthy diet
    • Dehydration
    • Hydration
    • Fluids and hydration
    • Nutrition and the elderly
    • Diets for people with dementia 
  • Standard 9 - Awareness of Mental Health, dementia and learning difficulties 
    • What is dementia
    • Classifications of dementia
    • Early Diagnosis of dementia and reporting
    • Risk factors affecting the chance of developing dementia
    • Helping people with Dementia
    • Things that can help people with Dementia
    • Helping the carer
    • Diet, Meals and Dementia
    • A healthy body
    • Adapting the environment
    • Communication and Dementia
    • The Safeguarding of Vulnerable Groups Act 2006
    • The Human Rights Act 1998
    • Discriminatory abuse and the Human Rights Act 
    • Mental Health Conditions
    • MCA assessment criteria
    • MCA assessment
    • What is the Mental Capacity Act
    • Finding more information and support
  • Standard 10 - Safeguarding Adults
    • Adult safeguarding standard introduction
    • What is SOVA
    • CQC or The Care Quality Commission
    • The Protection from Harassment act 1997
    • The Sexual Offences Act 2003
    • The Mental Capacity Act 2005
    • The Mental Capacity Act and Deprivation of Liberty Safeguards principles
    • Facts and information about abuse
    • Who is a vulnerable adult
    • Vulnerable adults and the risk of harm
    • Physical abuse
    • Psychological abuse
    • Sexual abuse
    • Financial Abuse
    • Neglect, self-neglect and the act of omission 
    • Institutional/organisational abuse and discriminatory abuse
    • Consent
    • Disclosure
    • The importance of individualised person-centred care to ensure an individual's safety
    • Responding to suspected or disclosed abuse
    • Managing risk and multi-agency safeguarding of adults
    • Reporting abuse
    • Whistleblowing
    • How to whistleblow
    • Serious case reviews, sources of advice and information 
  • Standard 11 - Safeguarding Children
    • Child protection standard introduction
    • Legislation relating to safeguarding children
    • The Acts and safeguarding children
    • Serious Organised Crime and Police Act 2005
    • What is child abuse
    • Emotional abuse
    • Physical abuse
    • Sexual abuse
    • Other types of child abuse
    • Every child matters
    • Children's rights
    • Neglect and the act of omission
    • Every child matters
    • Working with others
    • Key supporting information
    • What children want from professionals
    • Protecting yourself against allegations
    • Reporting child abuse
  • Standard 12 - Basic Life Support
    • Introduction to basic life support
    • Fears of first aid
    • Asking permission to help
    • Calling the EMS
    • Chain of Survival
    • DRAB and ABCDs
    • Initial assessment and recovery position
    • Barriers and gloves
    • Adult CPR introduction
    • Adult CPR
    • CPR handover
    • Compressions only CPR
    • Child CPR
    • Child CPR Breakdown
    • Infant CPR
    • Drowning
    • AED Introduction
    • Types of AED unit
    • Adult choking
    • Child choking
    • Infant choking
  • Standard 13 - Health and Safety
    • Introduction to the health and safety standard
    • Tasks that require special training
    • The importance of health and safety
    • What causes accidents
    • When an accident happens
    • Health and Safety Law
    • Employee and employer responsibility
    • Workplace and personal security
    • The accident triangle
    • Why prevention is important
    • The 5 stages of risk assessment
    • What is a hazard
    • Personal Protective Equipment - PPE
    • Working Safely and Securely
    • Hazardous substances in your workplace
    • COSHH regulations
    • Employee duties under COSHH
    • The Fire Triangle
    • Calling the Fire Service
    • Evacuating in an emergency
    • Care home evacuation 
    • Good house-keeping
    • Electrical hazards
    • Managing stress 
    • Managing stress, depression and anxiety
    • The Manual Handling Regulations
    • What is manual handling and why is it important
    • How and why we lift correctly
    • Before we start moving and positioning people
    • LOLER and PUWER regulations
    • Other relevant acts
    • Ability Test
    • Independent sit to stand
    • Supported sit to stand
    • Assisted sit to stand
    • Chair to chair transfer
    • Assisted walking
    • Fall prevention
    • The Falling Person
    • Assisting the Fallen Person
    • Walking frames
    • Using a wheelchair
    • Medications and health care activities and tasks
  • Standard 14 - Handling Information
    • Handling Information Standard Induction
    • Handling information in health and social care
    • Data Protection 
    • The Information Commissioners Office
    • The freedom of Information act
    • Data Protection act 1998
    • Who holds personal information
    • Who has rights and obligations under the data protection act
    • Myths and realities of data protection
    • Public authorities and freedom of information
    • Record Keeping, Management and Individuals rights
    • Obligations and duties of Data Controllers, the data protection principles
    • Reporting concerns
  • Standard 15 - Infection prevention and control
    • Introduction to infection control
    • What are bloodborne pathogens?
    • Infection control legislation
    • Who is at risk?
    • Types of infection
    • Skin diseases
    • The chain of infection
    • First aid infection control
    • What are blood born pathogens
    • Contaminated Objects
    • Contaminated linen
    • Cross-infection
    • Example of indirect cross-contamination
    • How to reduce your risk
    • Surface cleaning
    • Hazardous disposal procedures
    • Hand hygiene policy
    • Use of gloves
    • Hand washing
    • Water-less Hand Gels
  • CPR/Basic Life Support Student Manual Version 8.2 - 2021 guidelines
  • Fire Safety Student Manual V8.1
  • First Aid Plus Student Manual Version V8.6 - 2021 guidelines with ERC first aid changes
  • Infection Control Student Manual V8.1
  • ProTrainings - COVID-19 Update on CPR from the UK Resus Council
  • ProTrainings Food Hygiene Student Manual Level 1 and 2 V8.4 - English version
  • ProTrainings Health and Safety Awareness level 1 & 2 student manual V4.2
  • ProTrainings Moving and Positioning of People Student Manual V8.1
  • SOVA Student Manual V8.1
  • PHE Additional Considerations of COVID-19 Poster
  • 5 ‘Rights’ of Administering Medications Safely link to document on the WHO website
  • Adult CPR Flowchart
  • Adult CPR Flowchart handout/poster
  • Age UK Website with information on Dementia link
  • Alzheimer's Society website link
  • Anatomy and Physiology Human Body Picture Reference Book Student Manual V8.3
  • Arabic Student First Aid Manual V7.0
  • Asthma UK weblink
  • CDC Facial Hair and FFP3 Respirators
  • CPR and Coronavirus video - Guidance on delivering CPR out of hospital has changed where Coronavirus COVID 19 is known or suspected
  • CQC website link
  • CQC website link
  • Cae Inspectorate Scotland website link
  • Care Information Scotland website link
  • Care certificate mapping document
  • Child CPR Flowchart
  • Child CPR Flowchart handout/poster
  • Child and Infant CPR Flowchart Handout
  • Clean hand techniques leaflet
  • Cleaning colour coding in the NHS poster
  • Colour Coding in hospitals leaflet
  • Coronavirus COVID 19 Pre-Screen Student Evaluation Form
  • Coronavirus (COVID-19) link to the NHS website
  • Dementia Action Alliance link
  • Dementia And Oral Health - Caregiving Tips from Colgate
  • Dementia Friends information website link
  • Dental care page of the Alzheimers Society website
  • Dental problems and their management in patients with dementia from the British Dental Association
  • Epilepsy in Action Leaflet (register on
  • Essentials of health and safety at work link to HSE website
  • Example risk assessment for an office-based business from the HSE link
  • Factsheet: Dental care and oral health from Alzheimers Society
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • First Aid Student Manual - Welsh
  • First Aid and Social Distancing poster
  • First Aid at Work Regulations 1981 HSE document
  • Food Safety Agency website
  • Free student first aid program leaflet
  • Getting to Grips with Manual Handling link to HSE website
  • Glossary of terms used in the care sector
  • Government Advice: Best Practice Hand Rub
  • Government Advice: Best Practice Management of Blood and Bodily Fluid Spillages
  • HSE 5 steps to Risk Assessing link to HSE website
  • HSE Manual Handling Regulations Guide - link to HSE website
  • HSE guide to PPE
  • HSE leaflet on Getting to grips with hoisting people and check list
  • HSE leaflet on How the Lifting Operations and Lifting Equipment Regulations apply to health and social care
  • HSE leaflet on lone working
  • Health and Safety in Care Homes HSE document link
  • Health and Social Care Act 2008 code of practice web link
  • HeartSine 350 Information Leaflet
  • Hindi Food Safety Manual v8.3
  • Home Emergency Contact Sheet
  • How to register to call EMS by text
  • Infant CPR Flowchart
  • Infant CPR Flowchart handout/poster
  • Link to HeadSmart website
  • Link to ICO Website
  • Link to UK Government website covering Equality and Diversity
  • Link to our Concussion ad Brain injury course in association with Headway, a head injury charity
  • Link to the HSE website
  • MAR chart example
  • Manual Handling Assessment Chart Guide to MAC - link to HSE website
  • Mental Capacity Act (2005) Deprivation of Liberty Safeguards: England 2015-16, Official Statistics
  • NHS Choices Web link
  • NHS website on Dementia link
  • National Skills Academy
  • Oxygen User Instructions - Gas rentals are available from ProTrainings, contact us for more information
  • PHE Recommended PPE for Ambulance Staff Paramedics First Responders and Pharmacists Poster
  • PHE Recommended PPE for Healthcare Workers By Secondary Care Clinical Context Poster
  • PHE Recommended PPE for Primary Outpatient and Community Care By Setting Poster
  • PHE Visual Guide to PPE
  • Personal Medical Information Sheet
  • Polish Student Manual - Pierwsza Pomoc w Pracy Ksiazka studenta V8.3 - 2021 guidelines
  • ProTrainings - Using an AED Leaflet
  • ProTrainings Defibrillator eGuide
  • RIDDOR link to the HSE guide
  • Routine Decontamination of Reusable Non-Invasive Equipment
  • Sign up for free Student First Aid - use code SCH-376-61-571
  • Skills for Care Website
  • Skills for Care link to the Care Certificate page of their website
  • Spanish general student manual V7.0
  • Standard 1 - Course notes from Skills for Care
  • Standard 10 - Course notes from Skills for Care
  • Standard 11 - Course notes from Skills for Care
  • Standard 12 - Course notes from Skills for Care
  • Standard 13 - Course notes from Skills for Care
  • Standard 14 - Course notes from Skills for Care
  • Standard 15 - Course notes from Skills for Care
  • Standard 2 - Course notes from Skills for Care
  • Standard 3 - Course notes from Skills for Care
  • Standard 4 - Course notes from Skills for Care
  • Standard 5 - Course notes from Skills for Care
  • Standard 6 - Course notes from Skills for Care
  • Standard 7 - Course notes from Skills for Care
  • Standard 8 - Course notes from Skills for Care
  • Step by Step Guide to COSHH HSE Guide - Link to HSE website
  • The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England web link
  • The Dementia Action Alliance Website link
  • The Regulatory Reform (Fire Safety) Order 2005
  • UK Resus Council 2015 Guidelines updated 2015 Link
  • UK Resus Council BLS and AED Guidelines 2015
  • Visit the First Aid Show free for first aid and medical videos
  • Web link to the Joint Epilepsy Council website - JEC
  • Workplace Emergency Contact Sheet
Can I gain the Care Certificate 100% online?

The care certificate has two parts, the knowledge part and the competence part.  The knowledge part you can complete using the ProTrainings video online course or in a class course nationwide and the competence part you complete in the workplace.  The only exception is the CPR module which can be simulated in the class. Phone 01206 805359.

I want to complete a short practical module after completing the online course, is this possible?

We have a network of over 1000 approved and monitored instructors to deliver a short skill training session nationwide or we can come to your workplace to deliver the training. This blended training saves class time and provides the same qualification. Contact us on 01206 805359 to discuss your options.

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.

What training courses do you offer and how are they delivered?

We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 350 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.

Do you sell first aid kits and equipment?

Yes, we sell over 1000 products from first aid kits to plasters.  We also sell a wide range of medical devices, equipment and everything you need to deal with a first aid emergency and to comply in the workplace with first aid provision.  See our first aid equipment online store at

Do you sell PPE, infection control products and medical equipment?

Yes, we sell a full range of PPE, infection control products to keep you and your workplace safe.  We also sell a full range of medical equipment and first aid supplies. Visit our store at

Do you have 360 videos on your courses?

Yes, we are adding 360 videos to many courses. These videos can be viewed on any device and allow you to see the video around 360 degrees to gain a better insight into the film. We use these for things like first aid and health and safety and will be adding more in the coming weeks.

Are your courses Endorsed?

Yes, all ProTrainings courses are Endorsed by TQUK in addition to other approvals and endorsements to give you a quality compliant qualification for your courses whatever delivery method you take.

Why do I need accredited training courses?

Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks.  Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.

Are courses all online or can I take a blended or class course locally?

Most of our courses are available as online or classroom-based at a training centre locally.  We can also send an instructor to your business to save travel and tailor the course to your business.  To save time and money you can take most courses in a blended format with online and class training.

What People are Saying

“Thank you Keith and team. I really enjoyed the course, lessons were delivered in a clear way. Best team ever!”

- Theresa, Caregiver from Abu Dhabi

“I had an excellent experience.Well explained and good illustrations .This was quite interesting. I could feel like I was doing it practically.l”

- Lynetty, Care from Western Cape
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