Learn the process of hospital and telephone triage with scenarios on many conditions you may see.
CPD Certified Provider of Training Excellence Online Training Approved by Skills for Care

Hospital and Telephone Triage at a glance

  • 3-year nationally recognised certificate
  • 4 hours and 22 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • CPD time credit conformation
  • Follows latest UK Resuscitation and ERC guidelines
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
  • Videos include subtitles
£149.95 + VAT
Group Rates also available

This course is based on nationally accepted triage protocols to ensure that the patient is triaged quickly and to the right place for the best form of treatment. This course is ideal for many sectors including 111 call and integrated urgent care clinical assessment services.

You will learn about triage and the basics of how it is done.  You will also learn about clinical observations that you will need to complete when you are carrying out triage then you will see loads of examples of hospital triage and a debrief of what was done and why. 

Included in the course are examples of telephone triage as this has different requirements as you cannot see the patient or gain effective clinical observations.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Nurses
  • Hospital workers
  • 111 call centres and workers
  • Integrated urgent care clinical assessment services
  • Responders
  • Military and armed forces

This course comes with 8.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 4 hours and 22 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Course introduction
  • Course overview
  • What is triage?
  • Why do we need to triage?
  • What do you need to find out during the triage process?
  • How do we triage correctly?
  • Triage in the waiting room
  • Telephone triage
  • Establishing the patient's complaint
  • Establishing the complaint history
  • Establishing existing medications they are taking
  • Physical examination
  • Documentation
  • Priority and plan of care
  • Triage categories
  • Triage groups
  • Triage category target times
  • Discriminators
  • Assessing Pain
  • Pain assessment tool
  • The pain ladder
  • Abbey pain scale
  • Subjective and objective pain assessment
  • Analgesia at triage
  • Managing patient expectations
  • Triaging minor injuries
  • Triaging eye problems
  • Triaging fractures and deformities
  • Triaging tooth problems
  • Triaging chest pain
  • Triaging shortness of breath
  • Triaging abdominal pain
  • Triaging head injuries
  • Triaging a fall vs a collapse
  • Triaging mental health
  • Triaging allergy
  • Triaging palpitations
  • Triaging children
  • Triaging poisonings
  • Triaging injuries 
  • Coronavirus triage
Scenario examples
  1. Abdo pains
  2. Mental Health
  3. Dizziness
  4. Minor injury 
Other subjects:
  • NEWS2
  • Clinical observations
  • Blood pressure
  • Pulse oximetry
  • Respiration types and rates
  • Taking the pulse
  • Taking the temperature
  • Oxygen User Instructions - Gas rentals are available from ProTrainings, contact us for more information
  • Oxygen and Analgesic gases from ProTrainings
  • Royal College of Physicians (RCP) National Early Warning Score (NEWS) 2 Standardising the assessment of acute-illness severity in the NHS
What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What training courses do you offer and how are they delivered?

We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 300 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.

Can I take this course virtually online with a real instructor?

Yes, this course can be taken virtually. The course is taught thought our virtual learning platform and a Zoom link.  The course is taught by a real instructor online and you can interact with the instructor, ask questions just like a face to face lesson but without the travelling. Testing is carried out using our interactive online tests and you receive the same certificate at the end as you would with a face to face lesson. Contact us for more information and to see if this is available for you.

Are your courses Endorsed?

Yes, all ProTrainings courses are Endorsed by TQUK in addition to other approvals and endorsements to give you a quality compliant qualification for your courses whatever delivery method you take.

Why do I need accredited training courses?

Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks.  Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.

Are courses all online or can I take a blended or class course locally?

Most of our courses are available as online or classroom-based at a training centre locally.  We can also send an instructor to your business to save travel and tailor the course to your business.  To save time and money you can take most courses in a blended format with online and class training.

What People are Saying

“Very Good”

- Andrew, Nurse from North Yorks
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