Learn how to understand, manage and cope with Aggressive Behaviour with this ProTrainings Course.
CPD Certified Provider of Training Excellence Training Approved by Skills for Care

We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.

Coping with Aggression is delivered over a full day.  The course aims are to provide learners with an understanding of possible reasons behind the aggressive behaviour, briefly look at the legal implications of managing aggressive behaviour in a care setting, and teach possible strategies for managing aggressive behaviours. 

By the end of this session, candidates will be aware of what constitutes aggression; recognise the common signs of aggression, including body language and tone of voice; understand some of the common causes of aggression; understand and implement techniques to manage aggression in others; implement basic procedures for personal safety in the workplace and off-site; be aware of the importance of accurately and appropriately recording aggression; and have an understanding of the legal implications of aggression.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Care homes 
  • Customer service roles
  • Housing associations
  • Youth groups
  • Schools
  • Office environment
  • Unit 1
    • Violence in the Workplace
    • The Law
    • Risk Assessment
    • Basic procedures for the workplace
    • Basic procedures for working off-site
    • Reporting procedures
    • The Effects of Stress
  • Unit 2
    • Personal Safety
    • The law on self-defence
    • Positioning for a quick getaway
    • Being prepared for a sudden attack
    • Keeping a safe distance
    • Personal boundaries
  • Unit 3
    • Understanding others
    • The four main reasons why people become aggressive
    • Body language
    • Tone of voice
  • Unit 4
    • How to influence others
    • Language skills
    • Separating the people from the problem
    • The most unhelpful words
  • Unit 5
    • Strategies and Techniques for diffusing and containing aggression
    • Invalidating the expectation
    • Doing the unexpected
    • The Pressure Valve
    • Pacing and Leading
  • CQC website link
  • CellAED for Life membership
  • CellAED® personal AED
  • Coronavirus (COVID-19) link to the NHS website
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • Free student first aid program leaflet
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  • Regulated - COVID 19 Pre-Screen Student Evaluation Form
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  • Visit the First Aid Show free for first aid and medical videos
  • Workplace Accident Book
  • Workplace Emergency Contact Sheet
  • Woundclot - haemostatic gauze for all types of bleeding
What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

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SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.

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Yes, all ProTrainings courses are Endorsed by TQUK in addition to other approvals and endorsements to give you a quality compliant qualification for your courses whatever delivery method you take.

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Are courses all online or can I take a blended or class course locally?

Most of our courses are available as online or classroom-based at a training centre locally.  We can also send an instructor to your business to save travel and tailor the course to your business.  To save time and money you can take most courses in a blended format with online and class training.

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