Complaint Handling Level 1 (VTQ)

Online Training Course

Learn how to deal with complaints in an effective and professional manner with this ProTrainings Course.
£9.95 + VAT
45 Ratings
£9.95 + VAT
CPD Certified Provider of Training Excellence Online Training Approved by Skills for Care
Video Playtime

42 minutes

Video Count

12 videos

Audio

English

Captions

English

Proof of Completion

Certificate

This Course Includes:

  • Endorsed by Skills for Care & TQUK
  • 2.0 hrs CPD Certificate
  • Evidence Based Training Certificate
  • Instant printable wall certificate
  • 24/7 on-demand video
  • Access on mobile
  • Weekly refresher video
  • Expiration reminder
  • Student manual

Preview the course content:

1
Section 1

Introduction

2 mins
1 videos
This section includes:
  • Course introduction 2:10
2
Section 2

Complaint Handling

22 mins
7 videos
This section includes:
  • Face to face customer service 3:29
  • Identifying A Complaint 1:28
  • Telephone etiquette 2:06
  • and more...
3
Section 3

Complaint Situations Scenarios

16 mins
3 videos
This section includes:
  • Telephone customer service scenario 5:51
  • Customer service desk scenario 6:03
  • Language barriers 4:46
4
Section 4

Summary

2 mins
1 videos
This section includes:
  • Course Summary 2:07

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Most people take this training as a requirement for their job or for their personal life. Whether you work in healthcare or another profession or are simply looking for a new qualification, ProTrainings has the course that is suitable for you! Online courses allow you to train at your own pace, in your own time.

Some professionals that may need a this course include:

  • Care workers
  • Nurses
  • Doctors
  • Agency workers
  • Customer service teams
  • Telesales
  • NHS workers
  • Shopworkers

More about this course

We have been recognised as an endorsed provider from Skills for Care, earning the prestigious distinction as a Centre of Excellence within training and health & social care.

Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.

Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.

This qualification and most of the other ProTrainings qualifications are Endorsed by TQUK to show our commitment to extra levels of compliance and quality assurance.

Companies, organisations or agencies are encouraged to contact us for group discounts and information about onsite training and how our system can be used to track and monitor your staff training.

This course comes with 2.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 42 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • CQC website link
  • CQC website link
  • Care Information Scotland website link
  • CellAED for Life membership
  • CellAED® personal AED
  • Coronavirus (COVID-19) link to the NHS website
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • Free student first aid program leaflet
  • Regulated - COVID 19 Pre-Screen Student Evaluation Form
  • Sign up for free Student First Aid - use code SCH-376-61-571
  • Skills for Care Website
  • Skills for Health Website
  • Visit the First Aid Show free for first aid and medical videos
  • Workplace Emergency Contact Sheet
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Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.

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