Learn how to deal with complaints in an effective and professional manner with this ProTrainings Course.
CPD Certified Provider of Training Excellence Online Training Approved by Skills for Care

Complaint Handling Level 1 (VTQ) at a glance

  • 3-year nationally recognised certificate
  • 43 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • CPD time credit conformation
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
£9.95 + VAT
Group Rates also available

Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.

Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Care workers
  • Nurses
  • Doctors
  • Agency workers
  • Customer service teams
  • Telesales
  • NHS workers
  • Shopworkers

This course comes with 2.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 43 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

For full details of the contents of the online course please visit our Complaint Handling Training page.

  • Introduction
  • Complaint Handling
  • Telephone Etiquette
  • Face to face customer service and meetings
  • Complaint handling
  • Complaint handling ideas
  • Identifying a complaint
  • NHS Complains process
  • Personal abuse
  • CQC website link
  • CQC website link
  • Coronavirus COVID 19 Pre-Screen Student Evaluation Form
  • Coronavirus (COVID-19) link to the NHS website
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • Free student first aid program leaflet
  • Sign up for free Student First Aid - use code SCH-376-61-571
  • Skills for Care Website
  • Skills for Health Website
  • Visit the First Aid Show free for first aid and medical videos
  • Workplace Emergency Contact Sheet
Why do I need accredited training courses?

Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks.  Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Are courses all online or can I take a blended or class case locally?

Most of our courses are available as online or classroom-based at a training centre locally.  We can also send an instructor to your business to save travel and tailor the course to your business.  To save time and money you can take most courses in a blended format with online and class training.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.

What training courses do you offer and how are they delivered?

We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 300 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.

What People are Saying

“Good overview of Complaints handling”

- lisa, housewife from Worcestershire

“Excellent worth of your time. Brief, accurate and practical.”

- Uzma from RIYADH
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