Understand The Benefits of Non-Aggressive Communication and how to detain criminals.
Training Approved by Skills for Care

This course prepares employees in dealing with different situations with customers. On completion, students will have successfully passed all aspects of the course including conflict management, communication, suspicious persons and incidents, vulnerable persons, dynamic risk assessment and has displayed a skill in all aspects practically.

This course will improve communication skills both verbal and non-verbal and raise their awareness in reading communication signs in others.

  • Shop workers
  • Sales staff
  • Cashiers
  • Bank clerks
  • Reception workers

By the end of the session students will be able to:

  • Understanding of the benefits of effective non-threatening communication
  • Demonstrate and understand the need for the engagement stance with contact and cover
  • Understand the clear links between behaviour towards a suspect and the suspect's reaction
  • Improve their skills in non-verbal communication and understand its importance
  • Understand the importance of building a rapport with the suspect to gain control effectively
  • Demonstrate a good knowledge and understanding of danger signs
  • Recognise when a situation is likely to become violent and cut the contact
  • Understand the need to remain professional polite and not to take any incident personally
What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.

What training courses do you offer and how are they delivered?

We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 350 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.

Are your courses Endorsed?

Yes, all ProTrainings courses are Endorsed by TQUK in addition to other approvals and endorsements to give you a quality compliant qualification for your courses whatever delivery method you take.

Why do I need accredited training courses?

Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks.  Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.

Are courses all online or can I take a blended or class course locally?

Most of our courses are available as online or classroom-based at a training centre locally.  We can also send an instructor to your business to save travel and tailor the course to your business.  To save time and money you can take most courses in a blended format with online and class training.

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