Understanding, Managing, and Coping with Aggressive Behaviour
CPD Certified Training Approved by Skills for Care

Coping with Aggression is delivered over a full day.  The course aims are to provide learners with an understanding of possible reasons behind the aggressive behaviour, briefly look at the legal implications of managing aggressive behaviour in a care setting, and teach possible strategies for managing aggressive behaviours. 

By the end of this session, candidates will be aware of what constitutes aggression; recognise the common signs of aggression, including body language and tone of voice; understand some of the common causes of aggression; understand and implement techniques to manage aggression in others; implement basic procedures for personal safety in the workplace and off-site; be aware of the importance of accurately and appropriately recording aggression; and have an understanding of the legal implications of aggression.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Care homes 
  • Customer service roles
  • Housing associations
  • Youth groups
  • Schools
  • Office environment
  • Unit 1
    • Violence in the Workplace
    • The Law
    • Risk Assessment
    • Basic procedures for the workplace
    • Basic procedures for working off-site
    • Reporting procedures
    • The Effects of Stress
  • Unit 2
    • Personal Safety
    • The law on self-defence
    • Positioning for a quick getaway
    • Being prepared for a sudden attack
    • Keeping a safe distance
    • Personal boundaries
  • Unit 3
    • Understanding others
    • The four main reasons why people become aggressive
    • Body language
    • Tone of voice
  • Unit 4
    • How to influence others
    • Language skills
    • Separating the people from the problem
    • The most unhelpful words
  • Unit 5
    • Strategies and Techniques for diffusing and containing aggression
    • Invalidating the expectation
    • Doing the unexpected
    • The Pressure Valve
    • Pacing and Leading
  • CQC website link
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • Free student first aid program leaflet
  • Home Emergency Contact Sheet
  • Sign up for free Student First Aid - use code SCH-376-61-571
  • Visit the First Aid Show free for first aid and medical videos
  • Workplace Accident Book
  • Workplace Emergency Contact Sheet
Need a quote for your company?