Lived Experience is a course which recounts the first-hand experiences of those who have been in care.
CPD Certified Provider of Training Excellence Online Training Approved by Skills for Care

Lived Experience (VTQ) at a glance

  • 3-year nationally recognised certificate
  • 1 hour and 37 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • CPD time credit conformation
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
  • Videos include subtitles
£24.95 + VAT
Group Rates also available

‘Lived experience’ describes people’s first-hand accounts of health and care. How they experience services is often affected by their own personal circumstances, for example, whether they have a family or whether they are in work.

Gathering the views of those that use your services, can help bring issues to life by illustrating the scale of what people are dealing with in their daily lives and the practical challenges they face by enabling them to voice their opinions and identify good practice and areas of concern.

Healthwatch Essex is an independent voice for the people of Essex. They gather and represent people’s views about health and care services in the county to help improve them. Their current training offer reflects the work they do in engaging with local communities, using active and positive listening skills, and the principles of inclusion. They have recently been commissioned to run face-to-face training with local clinical commissioning groups, hospitals, GP representation groups and PALS. This training is now available in a video online format making it accessible to anyone or any organisation, providing participants with the skills they need to collect and represent the voice of whoever they engage with.

Sam one of the Healthwatch Ambassadors wrote when she completed the course:

Oh my goodness, this course was super helpful and so valuable. I learnt so much and the powerful presentation tools and awareness of how to active listen and distractions etc was superb. I was even putting this into play over the weekend, observing others and it's so true how much is ego or pseudo listening takes place and people don't even realise it!

ProTrainings are Skills for Care Endorsed for both our classroom and e-learning courses. This means that our training meets the high standards expected by Skills for Care.

If you engage the public as part of your work in the health and social care sector and would be interested in training, get in touch.

For more information on this and details of using our program in your organisation, please contact us.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Health and social care professionals especially those working in the disability, community development, mental health, drugs and rehabilitation and youth sectors 
  • Hospitals/Clinical commissioning groups 
  • PALS (Patient Advice and Liaison Service) 
  • HR 
  • Communications 
  • GP surgeries 
  • Practice Managers 
  • Patient Participation Groups 
  • Patient Experience Forums 
  • Community care providers 
  • Private health companies 
  • Dental practices 
  • Volunteers 
  • Funders 
  • Local authorities/County Councils 
  • Insight/Engagement teams 
  • Borough councils 
  • District councils

This course comes with 4.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 1 hour and 37 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Facilitation Skill
  • What is facilitation
  • Skillset
  • Motivators
  • NAOMIE
  • Tools and Techniques
  • Why are you listening
  • Silence and Listening
  • Leadership and communication
  • Presentation Skills
  • When was the Last Time Someone did not Listen
  • How to Prepare
  • Practice and Reflection
  • Active and Pseudo Listening
  • A Good Presentation
  • Distractions
  • Practice active listening
  • Power of voice and lived experience
  • Getting to know your Community
  • Know Your Service
  • Equality and Diversity and the Law
  • CQC website link
  • Coronavirus COVID 19 Pre-Screen Student Evaluation Form
  • Coronavirus (COVID-19) link to the NHS website
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • Free student first aid program leaflet
  • Healthwatch Essex
  • Lived Experience - Jargon Buster Handout
  • Lived Experience - Student Manual
  • NHS Choices Web link
  • Visit the First Aid Show free for first aid and medical videos
Why do I need accredited training courses?

Whether you are employed, running a business or taking training for other reasons, you need to ensure the course is trustworthy and will pass due diligence checks.  Taking courses that are accredited gives you peace of mind of the quality, compliance and that your certificate will be accepted. Choosing ISO companies to ensure they are externally verified.

What is CPD and why is having Certified CPD important?

CPD stands for Continuous Professional Development and is required in many business sectors. Even if you do not require a set CPD credit level, having Certifed CPD ensures the quality of training. ProTrainings are the highest gold standard of CPD ensuring that all courses are externally verified and mapped to the highest levels.

What is "SCORM ready" and will courses run on a LMS?

SCORM Ready means that online courses can run on any compatible Learning Management System (LMS). SCORM courses run seamlessly on your existing LMS system without a separate login so staff only login using the existing company system. ProTrainings online courses have an advanced SCORM ready system to give more features than any other company.

Are courses all online or can I take a blended or class case locally?

Most of our courses are available as online or classroom-based at a training centre locally.  We can also send an instructor to your business to save travel and tailor the course to your business.  To save time and money you can take most courses in a blended format with online and class training.

Do I receive a certificate after completing your online training?

Yes, when you complete the online course you will be able to download and print a compliant completion certificate, evidenced-based learning statement to confirm course content and a certified CPD statement. There is no extra charge for the certificate.  You can also buy a printed certificate to be posted to you for a small extra fee.

What training courses do you offer and how are they delivered?

We offer a full range of training courses across all business sectors as video online, blended and nationwide at your business or our local training centres. With over 300 courses you can learn at a time and place that meets your busy schedules and save money on travel and costs away from the office.

What People are Saying

“This is an excellent way to learn about the Lived Experience, the slides are engaging and informative.”

- Jane, Customer Service Coordinator - Provide from Essex

“Overall, I learned a lot and enjoyed the opportunity for self-reflection and learning - thinking through the questions raised and then hearing the insights of the presenters. Congratulations on an excellent course.”

- Matt, Bupa from Essex
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