Learn how to deal with complaints correctly and effectively
CPD Certified Online Training Approved by Skills for Care

Complaint Handling Level 1 (VTQ) at a glance

  • 3-year nationally recognised certificate
  • 43 minutes of engaging video training
  • Video access for 8 months
  • Printable wall certificate
  • CPD time credit conformation
  • Includes manual & other downloads
  • Free weekly video refresher
  • Evidence Based Training certificate
£9.95 + VAT
Group Rates also available

Complaints can happen in many different businesses and organisations. This course looks at ways that these complaints can be best handled to ensure that the best outcome is reached quickest and within the workplace policies and procedures. The course covers the basics of complaint handling to educate employees that there are correct procedures to follow.

Learn how your actions can not only defuse a situation but also keep you safe in a potentially dangerous situation.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

  • Care workers
  • Nurses
  • Doctors
  • Agency workers
  • Customer service teams
  • Telesales
  • NHS workers
  • Shopworkers

This course comes with 2.0 hours of CPD, although the time to complete the course online may be less than this. Total course time includes 43 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

For full details of the contents of the online course please visit our Complaint Handling Training page.

  • Introduction
  • Complaint Handling
  • Telephone Etiquette
  • Face to face customer service and meetings
  • Complaint handling
  • Complaint handling ideas
  • Identifying a complaint
  • NHS Complains process
  • Personal abuse
  • CQC website link
  • CQC website link
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • Free student first aid program leaflet
  • Sign up for free Student First Aid - use code SCH-376-61-571
  • Skills for Care Website
  • Skills for Health Website
  • Visit the First Aid Show free for first aid and medical videos
  • Workplace Emergency Contact Sheet

What People are Saying

“Good overview of Complaints handling”

- lisa, housewife from Worcestershire

“Excellent worth of your time. Brief, accurate and practical.”

- Uzma from RIYADH
Need a quote for your company?