{"id":7443,"date":"2018-05-06T11:13:07","date_gmt":"2018-05-06T10:13:07","guid":{"rendered":"https:\/\/blog.protrainings.eu\/?p=7443"},"modified":"2018-05-06T11:13:07","modified_gmt":"2018-05-06T10:13:07","slug":"public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online","status":"publish","type":"post","link":"https:\/\/www.protrainings.uk\/blog\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\/","title":{"rendered":"Public involvement is vital in developing good services, learn Lived Experience online"},"content":{"rendered":"<p class=\"p1\"><a href=\"https:\/\/www.protrainings.uk\/blog\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\/1-6\/\" rel=\"attachment wp-att-7445\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-7445\" src=\"https:\/\/www.protrainings.uk\/blog\/wp-content\/uploads\/2018\/05\/1-150x150.jpg\" alt=\"Lived Experience\" width=\"150\" height=\"150\" \/><\/a>How users experience services\u00a0is affected by their own personal\u00a0circumstances.\u00a0Gathering the views of people that use\u00a0your services can help bring issues\u00a0to life, by illustrating what some are\u00a0dealing with in their daily lives and\u00a0the challenges they face. Collecting\u00a0this valuable information enables you\u00a0to improve your service, taking into\u00a0account their concerns and adapting\u00a0your methods to suit everyone\u2019s needs.<!--more--><\/p>\n<p class=\"p1\">Active listening is a communication\u00a0technique used in counselling, training\u00a0and conflict resolution. It requires the\u00a0listener to:<\/p>\n<ul>\n<li class=\"p1\">Fully concentrate<\/li>\n<li class=\"p1\">Understand what someone is saying<\/li>\n<li class=\"p1\">Interpret body language<\/li>\n<li class=\"p1\">Respond correctly<\/li>\n<li class=\"p1\">Record and remember key points<\/li>\n<\/ul>\n<p class=\"p2\"><strong>What\u2019s the benefit?<\/strong><\/p>\n<ul>\n<li class=\"p1\">Transparency and accountability for organisational decisions<\/li>\n<li class=\"p1\">Improved services<\/li>\n<li class=\"p1\">Feedback supports applications for\u00a0funding and investment<\/li>\n<li class=\"p1\">Increased trust and credibility within\u00a0your community<\/li>\n<\/ul>\n<p class=\"p1\"><strong>Who needs it?<\/strong><\/p>\n<p class=\"p2\">If you or your organisation deals\u00a0directly with the public or any\u00a0public-funded services, it\u2019s great to\u00a0demonstrate that you\u2019re listening to\u00a0users.<\/p>\n<p class=\"p2\">Here are some examples of the types of\u00a0organisations that would benefit from\u00a0this online course:<\/p>\n<p class=\"p2\"><strong>Medical\/Health<\/strong><\/p>\n<ul>\n<li class=\"p2\">Health and social care<\/li>\n<li class=\"p2\">Rehabilitation Services<\/li>\n<li class=\"p2\">Hospitals<\/li>\n<li class=\"p2\">Local Healthwatches<\/li>\n<li class=\"p2\">Clinical commissioning groups<\/li>\n<li class=\"p2\">Patient Advice and Liaison Service<\/li>\n<li class=\"p2\">Patient Participation Groups<\/li>\n<li class=\"p2\">Community care providers<\/li>\n<li class=\"p2\">Private healthcare<\/li>\n<li class=\"p2\">Dental practices<\/li>\n<\/ul>\n<p class=\"p2\"><strong>Other<\/strong><\/p>\n<ul>\n<li class=\"p2\">Councils<\/li>\n<li class=\"p2\">Third sector organisations<\/li>\n<li class=\"p2\">Charities<\/li>\n<li class=\"p2\">HR teams<\/li>\n<li class=\"p2\">Youth services<\/li>\n<li class=\"p2\">Employment organisations<\/li>\n<\/ul>\n<p class=\"p2\">Online learning is cheap, easy and\u00a0convenient.\u00a0A learning portal enables you to log in\u00a0and track the progress of your staff,\u00a0making managing training an effortless\u00a0task.<\/p>\n<p class=\"p2\">If you require multiple courses or\u00a0want to discuss your requirements,\u00a0we can offer group rates and tailored\u00a0solutions to serve your needs.<\/p>\n<p class=\"p2\">Give us a call on 01206 805359 or\u00a0visit <a href=\"https:\/\/www.prolivedexperience.co.uk\">www.prolivedexperience.co.uk<\/a>\u00a0and select \u201cdiscounts\u201d.\u00a0Your complete training\u00a0solution!\u00a0Offering a full suite of over 200\u00a0courses, ProTrainings is the perfect\u00a0training partner. See the full selection at\u00a0<a href=\"https:\/\/www.protrainings.uk\">www.protrainings.uk<\/a>.<\/p>\n<p class=\"p2\">The ProTrainings network is comprised\u00a0of over 1,000 highly trained\u00a0instructors, meaning we have full\u00a0coverage of the UK.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How users experience services\u00a0is affected by their own personal\u00a0circumstances.\u00a0Gathering the views of people that use\u00a0your services can help bring issues\u00a0to life, by illustrating what some are\u00a0dealing with in their daily lives and\u00a0the challenges they face. Collecting\u00a0this valuable information enables you\u00a0to improve your service, taking into\u00a0account their concerns and adapting\u00a0your methods to suit everyone\u2019s needs.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[759],"class_list":["post-7443","post","type-post","status-publish","format-standard","hentry","category-protrainings-eu","tag-lived-experience"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Public involvement is vital in developing good services, learn Lived Experience<\/title>\n<meta name=\"description\" content=\"Lived Experience - How users experience services\u00a0is affected by their own personal\u00a0circumstances.\u00a0Gathering the views of people that use\u00a0your services can help bring issues\u00a0to life, by illustrating what some are\u00a0dealing with in their daily lives and\u00a0the challenges they face.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.protrainings.uk\/blog\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Public involvement is vital in developing good services, learn Lived Experience\" \/>\n<meta property=\"og:description\" content=\"Lived Experience - How users experience services\u00a0is affected by their own personal\u00a0circumstances.\u00a0Gathering the views of people that use\u00a0your services can help bring issues\u00a0to life, by illustrating what some are\u00a0dealing with in their daily lives and\u00a0the challenges they face.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.protrainings.uk\/blog\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\/\" \/>\n<meta property=\"og:site_name\" content=\"Online Health &amp; Safety Training Courses | ProTrainings Europe\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/protrainingsuk\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-06T10:13:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.protrainings.uk\/blog\/wp-content\/uploads\/2018\/05\/1-150x150.jpg\" \/>\n<meta name=\"author\" content=\"Keith Sleightholm\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@protrainingsuk\" \/>\n<meta name=\"twitter:site\" content=\"@protrainingsuk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Keith Sleightholm\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\\\/\"},\"author\":{\"name\":\"Keith Sleightholm\",\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/#\\\/schema\\\/person\\\/1d4ce8b0d78ec0a52ce02f89849bed58\"},\"headline\":\"Public involvement is vital in developing good services, learn Lived Experience online\",\"datePublished\":\"2018-05-06T10:13:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\\\/\"},\"wordCount\":332,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/05\\\/1-150x150.jpg\",\"keywords\":[\"Lived Experience\"],\"articleSection\":[\"ProTrainings.uk\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\\\/\",\"url\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\\\/\",\"name\":\"Public involvement is vital in developing good services, learn Lived Experience\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/public-involvement-is-vital-in-developing-good-services-learn-lived-experience-online\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.protrainings.uk\\\/blog\\\/wp-content\\\/uploads\\\/2018\\\/05\\\/1-150x150.jpg\",\"datePublished\":\"2018-05-06T10:13:07+00:00\",\"description\":\"Lived Experience - 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