{"id":6162,"date":"2015-06-05T09:45:00","date_gmt":"2015-06-05T08:45:00","guid":{"rendered":"http:\/\/blog.protrainings.eu\/?p=6162"},"modified":"2015-06-05T09:45:00","modified_gmt":"2015-06-05T08:45:00","slug":"course-of-the-week-customer-service","status":"publish","type":"post","link":"https:\/\/www.protrainings.uk\/blog\/course-of-the-week-customer-service\/","title":{"rendered":"Course of the week &#8211; Customer Service"},"content":{"rendered":"<p><a href=\"http:\/\/www.protrainings.uk\/blog\/wp-content\/uploads\/2015\/05\/Customer-service.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-6163\" src=\"http:\/\/www.protrainings.uk\/blog\/wp-content\/uploads\/2015\/05\/Customer-service-150x150.jpg\" alt=\"Customer service\" width=\"150\" height=\"150\" \/><\/a>This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers\u2019 expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments. \u00a0<!--more--><\/p>\n<p>Please note that learners undertaking a ProTrainings Trainings Course have the option to chose to take a\u00a0<a href=\"http:\/\/www.protrainings.uk\/courses\/173-habc-level-2-award-in-customer-service-qcf\">regulated qualification<\/a>.<\/p>\n<p>The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers\u2019 expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments. \u00a0<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[61,563,65],"class_list":["post-6162","post","type-post","status-publish","format-standard","hentry","category-protrainings-eu","tag-course","tag-customer-service","tag-training"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Course of the week - Customer Service - Online Health &amp; Safety Training Courses | ProTrainings Europe<\/title>\n<meta name=\"description\" content=\"First Aid News and Updates\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.protrainings.uk\/blog\/course-of-the-week-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Course of the week - Customer Service - Online Health &amp; 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